Tips – Not Receiving Mail

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Send the following command to [email protected]
QUERY CYSTIC-LYou’ll get back a message from the server that operates our list telling you that you currently have no subscription, or your subscription is set to NOMAIL, or your subscription is set to DIGEST. (If you do *not* get one of these responses and are not receiving CYSTIC-L mail the problem is likely not a CYSTIC-L problem, but at your service provider. If you don’t think the problem is at your service provider you may write to Ron at [email protected] — I’ll try to help).

If the return message says no subscription, send the following command in the body of an email message to [email protected]

SUBSCRIBE CYSTIC-L your-first-name your-last-name

If the return message says NOMAIL, send the following command in the body of an email message to [email protected]

SET CYSTIC-L MAIL

If the return message says DIGEST, send the following command in the body of an email message to [email protected]

SET CYSTIC-L NODIGESTIf these actions don’t get you mail again within 24 hours, write to Ron at [email protected] and I’ll try to help.If you are curious why I proffer this advice, here’s my thinking:- A “no subscription” message from ListServ may be received unexpectedly because ListServ may unsubscribe you if it believes your address is invalid based on a number of bounced messages which say this. – A NOMAIL status from ListServ may be received unexpectedly because ListServ may set your subscription to NOMAIL if it believes your address is unable to receive mail based on a number of bounced messages which say this (e.g., mailbox full). In some cases I may set your subscription to NOMAIL for similar reasons. – If your subscription is set to DIGEST your service provider may not permit messages as large as the digest to be received (e.g., Juno, sometimes AOL).

Notes:

1. When sending commands to manage your CYSTIC-L subscription, put them in the *body* of an email message, and make certain they go to this address (they will have no effect otherwise): [email protected]

2. Listserv will send you a confirmation request for every command you send to it. Your command will not take effect unless you respond to the confirmation request (so be sure to wait a couple of minutes to receive and respond to the confirmation request).